Shipping Policy

Last updated: February 18, 2026

Thank you for shopping with SOG. Below are the terms and conditions that make up our Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed slightly. We will contact you via email if there will be a significant delay in shipping your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery delays can occasionally occur due to carrier issues, weather, or peak periods.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. Tracking information becomes active within 24–48 hours.

Shipping Locations

We currently ship to:

Australia

If your location is not available at checkout, please contact us before placing your order.

Customs, Duties & Taxes (if applicable)

SOG is not responsible for customs duties, taxes, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Lost or Damaged Packages

SOG is not liable for products lost or damaged during shipping. If you received your order damaged:

Contact the shipping carrier to file a claim
Save all packaging materials and damaged goods
Contact us at [email] for assistance

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [email].

Contact Us

If you have any questions about your order or this shipping policy, contact us at:

Email: hello@sogapparel.com.au
Business Name: SOG